Privacy Policy

Introduction

At Superwork, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and disclose information when you use our SaaS product. We believe in transparency and want to ensure you understand our practices regarding your data.

Your satisfaction is important to us. If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Information We Collect

Personal Information

• Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide. When you connect a third-party account (e.g., Gmail, Slack), we collect the account details associated with those accounts if you have granted us permission.
• Billing Information: If you purchase a paid subscription, we collect your billing address and payment information.
• Support Information: When you contact our support team, we collect information about your request and interactions with our team.

Communications Data

When you connect a third-party account and grant us permission, we will collect communication and collaboration data such as emails and chat messages. We retain this data only for as long as is necessary to support your usage of Superwork. Sensitive data (authorization credentials, access tokens, email contents, and AI-generated summaries) are encrypted with customer-specific encryption keys.

Usage Data

• Product Usage: We collect data on how you use our product, such as the features you access and the time you spend on the platform.
• Device Information: We collect information about the device you use to access our product, such as your IP address, browser type, and operating system.
• Cookies: We use cookies and similar technologies to track your activity on our website and to personalize your experience.

How We Use Your Information

• To provide, maintain, and improve our product and develop new features.
• To respond to your inquiries and provide customer support.
• To process your payments and manage your subscriptions.
• To send you updates, newsletters, and promotional materials (opt-out available).
• To comply with applicable laws and regulations.

Training AI / ML

We do not use your data to develop, improve, or train generalized AI and/or ML models.

Data Sharing and Disclosure

• We may share your information with third-party service providers who assist us in providing our services (payment processors, hosting providers, email marketing platforms, analytics providers).
• We may disclose your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
• We may disclose your information if required to do so by law or to comply with a legal obligation, protect our rights, or protect the personal safety of users or the public.

Sale of Personal Information

We do not sell personal information as the term “sell” is commonly understood. We do allow Service Providers to use your Personal Information for business purposes described in this Privacy Policy, such as email marketing and analytics.

Data Security

The security of your data is of utmost importance to us. We take reasonable measures to protect your information from unauthorized access, use, or disclosure — including data encryption, access controls, and regular security assessments.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your Privacy Rights

• Access and correction: You have the right to access and correct your personal information.
• Deletion: You have the right to request deletion of the Personal Information we have collected about you. Please note we may need to retain certain information when we have a legal obligation to do so.
• Opt-out: You can opt-out of receiving marketing communications from us at any time.

Deleting Your Personal Data

Our service may give you the ability to delete certain information about you from within the service. You may also contact us to request access to, correct, or delete any personal information you have provided to us.

Data Retention

We retain your Personal Information and Communications Data for as long as necessary to provide our services and comply with legal obligations. Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality, or when we are legally obligated to retain it longer.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Information will take place to an organization or country unless adequate controls are in place.

Children’s Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you become aware that your child has provided us with personal data, please contact us immediately.

Links to Other Websites

Our service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].